Customer Service Executive - (Singapore)



Job Description:

  • Promptly attend to customer enquiries and follow up in a friendly and professional manner from multiple channels such as hotline phone calls, emails and chats

  • Addresses customer service issues expeditiously.

  • Management of staffs’ schedule and appointments and provide support to the Customer Service Manager on the day to day operations.

  • Shares with customers the unique selling points of our services, product features, benefits, and competitive advantages in a customer-focused approach.

  • Identifies and escalates through appropriate channels all tech issues and community feedback.

  • Sending emails with accuracy in its details 

  • Data entry 


Requirements:

  • Fluent English and Mandarin languages are required for this role.

  • Strong interpersonal skills and excellent writing skills for correspondence and communications

  • Honesty and commitment to accomplish tasks, and the ability to work quickly and accurately.

  • Able to work comfortably with figures and computer-related work.

  • Organized and works well with a team

  • Works with minimal supervision and manages own time effectively

  • Maintains control over all current projects/ responsibilities

  • An interest in working with people and the ability to cheerfully provide great service with a smile.

  • Demonstrates the appropriate level of skills to promote the company product.


Qualifications:

  • Must have good English writing skills.

  • Keen to details and well oriented

  • Able to handle administrative work.

  • High accuracy in data entry tasks.

  • Good communication skills

  • Organized and works well with a team